FAQs

Q: What payment methods do you accept?

A: We accept all major credit cards, including Visa, MasterCard, American Express, Diners and Discover, as well as Apple Wallet and Google Wallet. In order to make your purchase without burden, we work with Affirm, Afterpay and Klarna, three buy now, pay later companies.

Q: What if you don't ship?

A: Yes, we understand your concerns very well, so we provide transportation insurance services to customers. You can purchase the transportation insurance service we cooperate with insurance companies when you pay. You can get full compensation for non-delivery, lost items and delays.

Q: How do you guarantee the quality of the watches you sell?
A: This is what all customers worry about, but please rest assured to buy from us.

We will strictly screen suppliers, have professional monitoring during production, comprehensive testing before warehousing, improve system processes, regular quality tracking, and professional team escort.
You can also check the comments left by past customers.

Q: What about warranty and after-sales service?
A: We provide up to 3 years of after-sales warranty service (because we are confident in our products)

Q: Is it safe to order online at www.brandwatchs.shop?
A: Very safe. Your bank will not share your payment information with us.

Q: Do you sell or share your customer information with other companies?

A: No, the personal information you leave after purchasing in our store is in the database. Company employees cannot access it, let alone sell or share it.

Q: Can I cancel my order?

A: You can cancel the order before we ship it, but you cannot cancel the order after it is shipped.

Q: Can I return the product?

A: Yes, we provide a 30-day unconditional return and exchange service, and the entire process can usually be completed within 24 hours.